What types of guitar hardware do you offer?

Arkansas Musicworks specializes in high-quality guitar hardware, including essential components such as pickguard screws and bridge mounting screws. Our selection is designed to meet the needs of musicians seeking durable and performance-enhancing products for their instruments.

How can I ensure the quality of your products?

We prioritize quality in our offerings. Each product is selected based on its durability and performance characteristics, ensuring that every guitarist can enhance their instrument's functionality and style effectively. Our products are rigorously tested to meet industry standards.

What is your return policy?

We have a 30-day return policy. To be eligible for a return, items must be in the same condition as received, unworn or unused, with tags, and in original packaging. A receipt or proof of purchase is also required. For more details, please refer to our return policy section.

How do I initiate a return?

To start a return, please contact us at onlinesales@arkansasmusicworks.com. Once your return is accepted, we will provide you with a return shipping label and instructions on how to send your package back to us.

Do you offer exchanges for your products?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and, once the return is accepted, make a separate purchase for the new item.

What should I do if my item is defective or damaged?

If you receive a defective or damaged item, please inspect your order upon reception and contact us immediately. We will evaluate the issue and take appropriate action to resolve it.

Are there any items that cannot be returned?

Yes, certain items are non-returnable, including perishable goods, custom products, personal care goods, hazardous materials, and sale items. If you have questions about a specific item, please reach out to us for clarification.

How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be processed to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to post the refund.

Can I cancel my order after it has been placed?

Once an order is placed, it is processed promptly. If you need to cancel your order, please contact us as soon as possible. However, cancellations may not be guaranteed if the order has already been processed for shipping.